Scammers are constantly finding new ways to trick people into sharing personal and financial information. Unfortunately, they're getting better at making their messages look legitimate.
One of the most common tactics is spoofing: when a scammer makes it appear that a phone call, text message, or email is coming from a trusted organization, like Oak Bank. They may even use Oak Bank's name or display a phone number or email addresses that looks familiar.
Scammers may ask you to verify suspicious account activity, reactivate a suspended account, confirm a recent transaction or help with a fraud investigation. Their goal? To create a sense of urgency so you'll act before you have time to think.
Prevent Getting Scammed
If something doesn't feel right, trust your instincts.
- Hang up on unsolicited callers asking for personal or account information.
- Don't click links in unexpected texts or emails.
- Never share one-time verification codes, secure tokens, or account access information over the phone.
- Don't use phone numbers or email addresses provided by the person contacting you.
- If you're unsure whether a communication is legitimate, contact Oak Bank directly using the phone number on the back of your debit card or from our website.
While Oak Bank may contact you regarding potential fraud, we will never ask you to provide personal information like your debit or credit card number, your PIN, your online banking password, or security codes sent to your phone or email.
If you have questions about account activity or aren't sure whether a call is legitimate, contact Oak Bank Customer Service or our Treasury Management team directly at 608.441.6000.
Think You've Been Targeted?
If you believe you've shared sensitive information or think you've been the target of a scam, contact Oak Bank immediately. Acting quickly gives us the best chance to help protect your accounts.
Scammers rely on fear, urgency, and trust. Taking a moment to pause, verify, and contact your Oak Bank team can make all the difference.
