Coming: Fall 2026
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Oak Bank is upgrading our digital banking experience to a new, full-featured platform for personal and business users in Fall 2026. As part of this upgrade, your existing online and mobile banking accounts will transition to our new platform offering enhanced features, improved functionality, and a consistent experience across all your devices.
We'll keep this page updated with important information, key dates, and helpful tips to guide you through the transition every step of the way.
Upgrade Schedule
The transition to our new platform will take place over a three-day period. During the upgrade, some services will be temporarily unavailable or have limited functionality while we make these improvements. Thank you for your patience as we work to deliver a better digital banking experience for you.
Tuesday, October 6 - 7:00 a.m.
- Bill pay will be disabled for personal and business accounts; users will not have access. All scheduled payments will still be processed.
- External transfers will be disabled for personal accounts.
Tuesday, October 6 - 7:00 p.m.
- Online and mobile banking for business and personal accounts will be disabled and users will not have access.
Wednesday, October 7 - 10:00 a.m.
- The new digital banking platform's login portal will be available on the Oak Bank website. Business and personal users will have a single access point.
- Personal mobile app users can launch and follow instructions to update.
- Business mobile users will be able to download the new app.
Prepare for the First Login
Get the information you need before you log into the upgraded system for the first time.
Important Information
Product Quick Links
- Positive Pay Users
- ACH Users
- QuickBooks Users
- BillPay Users
Mobile App Details
Download the mobile banking app from your device’s app store.
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- Personal mobile users will be prompted to update your current Oak Bank app upon launch.
- Business mobile users will need to delete your current business mobile app and download the new Oak Bank app.
- The new app will be available starting 10:00 a.m. on Wednesday, October 7.
Personal Online Banking
- External transfers will automatically transfer over to the new system.
- BillPay users will not need to re-enter payee information.
Business Online Banking
- Bill Pay users are advised to review their payee list, as some payees will not transfer automatically.
- Recurring internal transfers will not transfer over to the new system & will need to be re-established
Other Important Information
- Some functions may depend on your information (birthday, address, email, and phone number) being correctly stored in our system. Please ensure that you have provided your most up to date information. After migration, review your profile located in the top drop-down menu to confirm that your contact information is correct.
- Delete any shortcuts saved in your browser for online banking and save the new URL.
- Debit cards will operate as normal during conversion, but CardHub will not be accessible while the mobile apps are down.
- When accessing Positive Pay or remote deposit capture, browsers may block a required pop-up. If prompted with a "Pop-ups blocked" window, please select "allow pop-ups."
FAQs
How do customers access the new online banking?
Follow the first-time login instructions for personal users or business users.
Will this update include a change to mobile banking? If so, will everything be on one app?
Our mobile app will be updated to a single, integrated platform as part of the new digital banking experience. One seamless app accesses both personal and business accounts.
Will existing customers be able to add, update, or delete users by themselves?
- Personal users will self-enroll and can only add accounts they own.
- Business user updates will continue to be handled by our Treasury Management team, and enrollment will still be required. Any additional features will be announced as they become available.
Will customers have the ability to update their own email, phone number, and address?
Business and personal customers will be able to update their email addresses and phone numbers within their online profile. Address changes must be handled by Oak Bank customer service or Treasury Management associates.
Will bill pay receiver be lost?
- Personal bill pay payees will transfer to the new online banking platform.
- Business payees are expected to transfer for most accounts. However, for clients with multiple businesses or more complex permission structures, some may need to be re-entered.
Will customers have the ability to do external transfers in the new system?
Personal users will have the same external transfer function. Businesses with ACH permissions will retain their same permissions.
Will tokens work the same?
There will be a new authenticator app called FI DigiPass. You will need to install this new authenticator and delete the old app, DigiPass for Business Banking, as it cannot be updated.
See detailed token login instructions.
Can clients update account nicknames?
Both personal and business users can update their own account nicknames. However, if multiple users have access to an account, updates by any user will replace the most recent update of the last user.
Will new accounts automatically appear in my online banking?
When you open a new account in person or online, you have the opportunity to enroll in online banking if you aren't already enrolled. If you already have online banking, you can add eligible accounts to your online banking profile.
Business accounts follow a separate enrollment process and cannot be self-enrolled. To enroll a business account in digital Banking, please work with our Treasury Management team.
