Oak Bank is aware of an increase in scams targeting our clients through phone calls, emails and fraudulent websites. Scammers may pretend to be Oak Bank associates or use our business name and phone number to appear legitimate in an attempt to obtain your personal or financial information.
Please remain vigilant and take steps to protect your information.
Watch for these red flags:
🚩Messages about “suspicious activity” on your account or assistance accessing recently upgraded software.
🚩Requests for personal or financial information, like passwords, tokens or account numbers.
🚩Caller ID showing Oak Bank’s number, but you don't recognize the name of the person calling that's claiming to be a bank associate.
🚩Urgent, high-pressure or threatening language.
What to do:
✅ Don’t reply to suspicious messages.
Verify before you respond. If you receive a suspicious call or email, contact Oak Bank directly by calling 608.441.6000, email bank@oak.bank or connect with your Oak Bank relationship manager.
✅ Watch for fake websites.
Always verify the web address before signing in or entering personal or banking information online. Our official web address is www.oak.bank - you can access online banking services via the secure button in the top right corner of our site. Oak Bank would never email or text you an online banking URL or web address that you don't recognize.
✅ Never share sensitive security information.
Oak Bank will never ask you to disclose your online banking password, secure token, verification code, or login details over the phone, text or email.
✅ Hang up and call us directly at 608.441.6000.
Call your Oak Bank relationship manager to verify legitimacy or to report suspicious activity.
When in doubt, pause and verify. Protecting your information is important to us. If you ever have questions or something feels off, give us a call. We're here to help!
For additional security information, you can visit Oak Bank's Security Tips on our website.
