Login Upgrade for Business Accounts
Logging into your business banking experience is simple and secure.
Desktop users may access digital banking by clicking the green Online Banking button in the upper right corner of the Oak.Bank website.
Mobile users should delete the existing Oak Bank Business Banking app from your device and download the new, unified Oak Bank Digital Banking app from your device’s app store (available starting October 7, 2026.)
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[Links disabled until 10/7/2026]
Tokens - Important Login Info
During the initial login, both token and non token users will authenticate using a one-time verification code sent to their phone. Note that the code is sent from a five-digit number, and the correct code is within the text message or phone call you'll receive.
Token Users
After verification, users can register their token. You must use your User ID and Password to login. Your token will be required when you use ACH and scan deposits.
- Soft token users will need to install a new authentification app called FI DigiPass.
- Hard token users will not need an authenticator; instead, you will use your token code.
Non Token Users
During future logins, a one-time verification code may be prompted based on activity and functions used.
Verification/authentication is needed for the following actions:
- Initiating one-time or recurring/automated ACH batches (credits and debits)
- Scheduling or sending external transfers
- Zelle® transfers
- Changing email address, phone number, or password
- Using a Forgot Password action
Known Username and Password
- Click the green Online Banking button in the upper right corner of the Oak.Bank website or open the Oak Bank Digital Banking app.
- Enter your Username and Password. Click Login.
- Choose Text or Phone for verification.
- Select the correct Phone Number from the list.
- Enter the verification code from the message and click Login.
Unknown Password
You will not be able to use a token and PIN for the initial sign-on; use a password instead.
- Click the green Online Banking button in the upper right corner of the Oak.Bank website or open the Oak Bank Digital Banking app.
- Select Forgot Password? to retrieve or reset your credentials.
- Complete the fields and click Submit.
- You will be prompted to create a new Password.
- Choose Text or Phone for verification.
- Select the correct Phone Number from the list.
- Enter the verification code from the message and click Login.
Note: Oak Bank recommends you attempt to reset your password instead of contacting our customer service associates to reset this for you. Otherwise, the system may force a username that is more complex or less desirable than your current credentials.
Unknown Username
Don't know your username? Contact Oak Bank for assistance.
Soft Token Registration
- After logging in on your PC, scan the QR code displayed on the screen to download and install the FI DigiPass authenticator (Orange App) OR search for the app in your phone's app store.
- Follow the on-screen prompts to register and activate your token.
- Once registration is complete, delete the DigiPass for Business Banking app, as it will no longer be used.
FI DigiPass app icon
Hard Token Registration
Hard Token users will need to use their username and password to login and will continue to use the token for ACH and scan deposits.
Biometrics
Mobile users can reestablish biometrics (like FaceID or fingerprint recognition) after you have successfully completed the initial login and Authorized Device Enrollment.
- Log in to the mobile app.
- Go to Settings.
- Select Authorized Device Enrollment.
Your Oak Bank team is here to support you at every step of this upgrade. Please review our upgrade materials online. Should you need additional support, consumer clients can call us at 608.250.5554 and business clients can call 608.250.5558.
