Bill Pay for Business Users
As part of our digital banking upgrade, business users of Bill Pay will have an enhancement: the business name on the payment will now match the name on the account being used. This update is available to customers who manage multiple businesses under a single login.
Profile Updates
- If you own multiple businesses, you will now set up separate Bill Pay profiles for each sub-business.
- With the upgrade, all payments must be completed within in the specific Bill Pay profile tied to the account.
- If you need to pay a vendor from an account belonging to a different business, you must set up a separate Bill Pay profile for that business.
Important
- Your existing payees will still be visible in the main profile for reference so that you can easily recreate payees under sub-businesses.
- Any recurring payment tied to an account associated with a different business name than the main profile will be canceled after the update.
- To avoid disruption, review all recurring payments and note to which business they belong prior to the upgrade.
- After the upgrade, you must reestablish the payment and its recurrence within the appropriate Bill Pay profile for the sub-business.
How to Manage Recurring Payments
- Login to your business online banking.
- Click the Payments option in the top menu. The initial view will default to your primary/main business with "(Business)" indicated after the business name.
- Select Bill History in the upper right. View the status of your pending payments. Note any repeating payments, which business they are drawn on, and the payee.
- After the upgrade, you can go to the Profile dropdown and select the sub-business for you wish to reestablish a recurring payment. These will be recurring payments that have changed to Cancelled in the main business after the update.
- Click select to choose the sub-business.
- Click the Sign Up for Payments button to create a Bill Pay profile for the sub-business. You can then enter payments and recurring payments associated with this business. You can also access the payee in the main business to obtain details you will have to enter in this area.
Your Oak Bank team is here to support you at every step of this upgrade. Please review our upgrade materials online. Should you need additional support, consumer clients can call us at 608.250.5554 and business clients can call 608.250.5558.
