Personal Accounts - Login Upgrade

Login Upgrade for Personal Accounts

Logging into your personal banking experience is simple and secure. 

Desktop users may access digital banking by clicking the green Online Banking button in the upper right corner of the Oak.Bank website.

Mobile users will be automatically prompted to upgrade to the new experience by updating the app. If you are not automatically prompted, download the Oak Bank Digital Banking app from your device’s app store to manually update the app.

The first time you log in, you'll use your username and password, and will verify your identity.

Known Username and Password

• Click the green Online Banking button in the upper right corner of the Oak.Bank website or open the Oak Bank Digital Banking app.
• Enter your Username and Password. Click Login.
• Choose Text or Phone for verification.
• Select the correct Phone Number from the list.
• Enter the verification code from the message and click Login.

Unknown Password

• Click the green Online Banking button in the upper right corner of the Oak.Bank website or open the Oak Bank Digital Banking app.
• Select Forgot Password? to retrieve or reset your credentials.
• Complete the fields and click Submit.
• You will be prompted to create a new Password.
• Choose Text or Phone for verification.
• Select the correct Phone Number from the list.
• Enter the verification code from the message and click Login.

Note: Oak Bank recommends you attempt to reset your password instead of contacting our customer service associates to reset this for you. Otherwise, the system may force a username that is more complex or less desirable than your current credentials.

Unknown Username

Don't know your username? Contact Oak Bank for assistance.

Biometrics

Mobile users can reestablish biometrics (like FaceID or fingerprint recognition) after you have successfully completed the initial login and Authorized Device Enrollment.

• Log in to the mobile app.
• Go to Settings.
• Select Authorized Device Enrollment.

Your Oak Bank team is here to support you at every step of this upgrade. Please review our upgrade materials online. Should you need additional support, consumer clients can call us at 608.250.5554 and business clients can call 608.250.5558.